Hire Desk Manager

A well-established independent tool hire company is seeking a Hire Desk Manager to join its Croydon depot.

This is an excellent opportunity for an organised, customer-focused professional with experience in tool hire, plant hire, construction supply, or logistics, who is looking to take the next step in a fast-paced and supportive environment.

The Hire Desk Manager will be responsible for the smooth day-to-day running of the hire desk, ensuring efficient coordination of equipment, accurate administration, and a consistently high level of customer service.

Working closely with the General Manager and depot team, the successful candidate will play a key role in managing hire activity, supporting operations, and acting as a main point of contact for the depot when required.

This is a hands-on and varied role requiring strong communication, organisation, and the ability to work well under pressure. Monday–Friday working hours (7:30am–5:00pm)

Requirements for the role

• Proven experience in a depot or branch environment (tool hire, plant hire, access, construction supply, or logistics preferred)
• Strong communication and interpersonal skills with confidence dealing with customers and colleagues
• Excellent organisational and administrative ability with strong attention to detail
• Customer-focused, professional approach with a positive attitude
• Good IT skills
• Proactive problem-solver with the ability to work well under pressure in a fast-paced environment
• Team player with a willingness to support wider depot operations

Benefits

• Salary £35,000 – £48,000 depending on experience and responsibilities held
• Health cash plan with virtual GP access
• Enhanced workplace pension scheme
• 28 days holiday (rising to 33 days with service, including bank holidays)
• Company workwear and PPE provided
• Free equipment hire and staff discounts
• On-site refreshments (fruit, snacks, and drinks)
• Seasonal gifts and additional company rewards
• A supportive working environment with further benefits and perks included

This role would suit someone looking to take ownership of a busy hire desk within a growing independent business that values service, teamwork, and operational excellence.

INDKD